RETURN AND REFUND POLICY

RETURN AND REFUND:

We understand that you might change your mind and want to return your purchase. For this we have 7 days return policy for unused and unworn products.  

  • If you wish to return your purchase for any reason, you can return the product within 7 days from the date of product delivery. 
  • Product to be returned should be unworn and unused, all tags should be intact and returned product should include all original tags, packaging and invoices, else refund policy remains void. 
  • We take utmost care of product quality and use appropriate packaging to avoid any damage during transit. However, if the product received is damaged or any part is missing or a wrong product is sent to you by mistake, please inform us within 24 hours of delivery to claim refund, along with parcel opening video. For this type of claim, a complete parcel opening video is mandatory, else refund policy remains void. 
  • Return and refund are not applicable to customized products, the products marked as non-returnable and free items. 
  • Avyana reserves all rights to reject the return incase any of the conditions are not met. 

     RETURN PROCESS: 

    1. Now you can initiate a return request through order tracking page. Click here and enter your Order ID. Once submitted, you would be able to see your order status. Click on "Request for Return" and provide the requested details. Please note that return request has to be raised within 7 days from the date of product delivery.
    2. Our team will respond your request within 48 hours.
    3. On authorizing the return request, we would arrange return pick up for you.
    4. Once the product reaches us, our team would inspect the product. On successful inspection, refund would be initiated.
    5. Please make sure to pack the return parcel properly to ensure damage free return of product. In case of any return shipping damage due to improper packaging, refund policy remains void.

    REFUND:

    • We provide 100% refund of product purchase price via store credit. Here we would refund whole product purchase price of returned product as a Store Credit (coupon code). This coupon code would be valid for 6 months. 
                                    OR
    • Though Store Credit is our default refund method, customer may avail cash refund (online transfer only). Here, a fix amount of Rs. 150/- or 10% of product purchase price, whichever is higher, would be deducted from the product purchase price towards product restocking expense. 

     

    Please note : Any additional charges like shipping charges, COD charges, gift packing charges etc., if charged, are non-refundable. 

    Last updated on August 27, 2024